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Product Quality and Innovation Management

Organizations face constant pressure to deliver new, innovative products and services to their customers, in more and more efficient ways. Working together with our clients, Keathley and Company strives to introduce improvements to development processes, manage tasks for the most timely delivery of product outcomes, and ensure on-going incorporation of new market information and knowledge into products, services, and processes.

Case Studies

Information Security System implementation

  • Led team for medical device software company through development and deployment of Information Security System that meets current demands for heightened privacy and security
  • Integrated QMS with NIST Cybersecurity Framework model to ensure comprehensive, systematic approach to organizational and software product cybersecurity 

Software technology transfer process improvement

  • Improved QMS for software development and technology transfer processes by leading teams through process improvement exercises using 5 Whys, Ishikawa and Pareto analyses
  • Facilitated innovative enhancements to process touch points, ensuring coordination of activities at software release stage
  • Supported the establishment of processes for defining user requirements early in the development process

Electronic Document Management System deployment

  • Served as Program lead for conversion from manual document management systems to single, standardized system for international clinical research organization
  • Led team of approximately 25 employees, with core team of 5 and expanded team of ~100, to standardize clinical trial document management processes, define system requirements, and deploy across multiple countries and time zones
  • Project successfully concluded on time and within budget

SPQA Innovation Posse

  • Participated in team effort to innovate delivery of Baldrige Criteria training for Virginia Senate Productivity and Quality Award program (SPQA); assisted in creation of new classroom materials and delivery methods; prototyped concepts in group training sessions